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Refund Policy

At AMS Computer Company, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the **Kuwaiti Consumer Protection Law.

Return Eligibility

* Returns are accepted within 14 days from the date of purchase.
* Items must be unused, unopened, in their original packaging, and include all accessories, manuals, and the original invoice or proof of purchase.

Non-Refundable Items

Products that are opened, used, damaged by the customer, or missing original packaging or accessories are not eligible for a refund unless they are found to be defective.

Refund Process

* Contact our customer service team (+965 66992797) within the return period.
* Return the product to the AMS Computer Company office.
* Once the item is inspected and approved, the refund will be processed to the original payment method within 1–5 business days, depending on your payment provider.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately. After inspection, we will arrange a replacement or issue a refund where applicable.

Shipping Charges

Shipping and delivery charges are **non-refundable**. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Damaged or Faulty Products

If you receive a defective or damaged item, please contact our customer service team immediately on +965 22204552. The product to be returned by the customer to AMS office, for both delivery and store pick up orders. Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will work with you to arrange for a replacement or refund.

For any questions regarding our Refund Policy, please contact our customer support team.(+965 22204552)